Only use Text-to-9-1-1 as a last resort – “Call if you can; Text if you can’t.”

How to Text to 9-1-1 in an Emergency:

  • Enter the numbers “911” in the “To” field.
  • The first text message to 9-1-1 should be brief and contain the location of the emergency.
  • Push the “Send” button.
  • Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
  • Text in simple words – do not use abbreviations, acronyms or emojis.
  • Keep the text message brief and concise.

Below Are a Few Things to Know If You Need to Text to 9-1-1:

  •  Text location information is not equal to current location technology.
  • As with all text messages, Text-to-9-1-1 messages can take longer to receive, or may not be received
    at all, and they can get out of order.
  • Text-to-9-1-1 is not available if your phone is roaming.
  • A text or data plan is required to place a Text-to-9-1-1 message.
  • If Text to 9-1-1 is not available in your area, or is temporarily unavailable, you will receive a bounce
    back message indicating that Text-to-9-1-1 is not available and advising you to dial 9-1-1.
  • Photos and videos cannot be sent with Text-to-9-1-1 at this time.
  • Text-to-9-1-1 cannot include more than one person. Do not send your emergency text to anyone
    other than 9-1-1.
  • Language translation interpretation is not available with Text-to-9-1-1.

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